Extra Freight Charges

A liftgate is a platform installed at the rear of a truck that may be raised or lowered to aid in the loading and unloading of heavy cargo. An order that is very large may require liftgate service if you don’t have a truck dock or forklift to unload it. Most retail orders are one pallet or less, and won’t need this service. Note: Liftgate service does not mean the driver will unload your order. It means the truck will be equipped with a liftgate and once the driver places your order on the liftgate or the ground, your order is considered delivered.

When the driver is requested or required to unload your order from the truck. 

This service fee can apply if you ask the driver for any assistance in getting your order off the truck, or if you give instructions for the order to be taken off the truck when you set up your delivery appointment. For example, asking the shipment to be left on your porch or put in your garage could result in this charge.

An additional fee charged at the carrier’s discretion and is based on extra time needed to complete the delivery. The delivery location and setup are the deciding factor.  Addresses with low overhead obstructions, narrow or dead end streets, gated communities, as well as schools, churches, storage and government facilities may incur this charge.

If your delivery address has limited access as described below, you may be required to pick up your shipment at the freight terminal.  

Freight companies will charge extra if the driver and truck are detained during a delivery. If you are not ready and able to accept and unload your delivery when the truck arrives, these charges can occur. The free time allocated for your delivery varies by trucking company.

If you miss your delivery appointment, your shipment will return to the freight terminal and you may be charged a redelivery fee.

If you change the delivery address once your order has shipped, the freight company may charge you a reconsignment fee. This fee may be equal to or greater than the original freight charge. Captain Boom Fireworks is not responsible for any reconsignment fees as a result of an address change that you request.

If you do not respond to the freight company regarding your delivery, or if you refuse to take delivery of your shipment within 3 days, it may get returned to us. If this happens, you will be charged double our minimum freight zone shipping to include round trip charges on your returned shipment. This charge will apply to all abandoned or refused deliveries, regardless of if they were originally eligible for free shipping.

These charges will occur if it takes more than the freight company’s minimum allowable days to complete your delivery once your shipment is at the local terminal. We advise avoiding these charges by 1) Answering the freight company’s scheduling phone call promptly, and 2) Being ready and available at the delivery appointment.

Special classification required for shipping commodities designated by the Secretary of Transportation as being capable of posing unnecessary risk to health, safety and property when transported. Fireworks must ship as hazmat freight.

Our typical retail shipments are not large enough to fill an entire semi-trailer. This means your order will be traveling along with other types of merchandise on a common carrier (semi-truck).

This service will add one additional day to the estimated delivery date. All residential deliveries require you to set a delivery appointment with the freight company. Read How to Schedule Your Delivery Appointment to ensure a timely delivery. A fireworks' shipment cannot be left on a porch or in a building common area. All fireworks shipments will require an adult (18+) signature. A fireworks shipment cannot be expedited in any way.

A freight designation that means once your freight is tendered to the shipping company it becomes yours. We are not responsible for any loss, damage, accessorial charges or delays that occur during shipment. Further, we do not guarantee any compensation for these potential losses.

When your order is ready for pickup on our freight dock, it is considered shipped and cannot be cancelled. We send shipment confirmation emails with a Tracking or Progressive Rotation Order (PRO) Number and a link to the freight company’s website so you can track your order. We do not track your shipment’s progress, so all tracking questions need to be directed to the freight company delivering your order.